Comentado Mon Aug 4, 2008 5:56PM
help, i just downloaded a vector illustration and can't manipulate it in illustrator. i get an icon of a pencil with a line through it and i can't select any other tools. i can't even select the entire image. anyone have any ideas?
Comentado Mon Aug 4, 2008 6:02PM
The layer is locked. Go to the layers palette and click on the padlock icon (right next to the eye icon). The padlock will disappear and you will be able to work with the file. If there is more than one layer, you will need to unlock each one.
Comentado Thu Aug 7, 2008 3:25PM
...or (in case if this is not a layer what is locked) go on the menu bar and under Object choose unlock all ...
Comentado Thu Aug 7, 2008 5:53PM
Also, there's a chance there's a clipping mask in the file... To remove it, select everything, right click and choose 'release clipping mask', that oughta do it. Hope one of these solutions work!
If you still can't get it to work, please feel free to contact the fine folks in our Support department. They can send you the file by email